At Tuson Australia, we stand behind the quality and reliability of every sway control unit. In the unlikely event that your unit develops a fault, we're committed to making the warranty process as simple as possible.Please read the information below carefully, as failure to follow the warranty process may affect your warranty eligibility.

Making a Warranty Claim

If you believe your sway control unit is faulty, you can submit a warranty claim by either:

Completing the online Warranty Claim Form below; or

Downloading the Warranty Claim Form and emailing the completed form to warranties@tusonaustralia.com.au.

Please provide as much information as possible, including photographs, supporting documentation and proof of purchase where applicable

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Warranty Conditions

The sway control is covered by a 24-month (2 year) warranty from the original date of sale to the caravan or trailer owner.

We recommend registering your product online. If your unit has not been registered, proof of purchase may be required.

This warranty applies only to the original purchaser and is not transferable.

Tuson Australia warrants the unit only. While we work with approved installers and partners, we cannot accept responsibility for faults arising from incorrect installation.

Warranty claims must be submitted within 30 days of discovering the fault.

Replacement units must not be purchased without prior written approval from Tuson Australia. We are not liable for the cost of unauthorised replacement units.

If a manufacturing fault is confirmed within the warranty period, Tuson Australia will replace the sway conteol unit and contribute towards installation labour of up to one (1) hour, to a maximum value of $150 (including GST).

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Returning a Faulty Unit

To allow us to assess your warranty claim, the faulty unit must be returned for testing.

Please follow these instructions carefully:

• Disconnect the LED status light at the plug. Do not cut the LED cable.
• Cut all other wires at least 150mm from the unit.
• Remove the four mounting screws securing the unit to the chassis rail

Return the faulty unit to:

Tuson Australia Pty Ltd

3 Amor Court

Yamanto QLD 4305

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Need Assistance?

If you have any questions about your warranty or require assistance with your claim, please contact our team.

Email: warranties@tusonaustralia.com.au

Phone: 13000 TUSON (13000 88766)

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